In order to better serve our customers, we will complete the stocking according to confirming your receipt information and ship it within 1-3 working days. If there is incomplete information and it cannot be shipped/out of stock, we will contact you to replace the product.
If your order has not been shipped, you can cancel it from your account. If we have already processed your order, we may not be able to cancel the order. We also accept returns within 30 days of purchase.
To protect your rights, please make sure the address information in the order is complete and correct when placing an order. We will not compensate for any losses caused by incomplete/incorrect addresses, etc.
Due to transportation and product defect quality issues, we will refund 100%. You should contact the service department within 7 days of delivery.
If you are not 100% unconditionally satisfied, you can return the product within 30 days of purchase.
If you want to apply for a return or exchange, please contact customer service by email 15505990152@163.com, provide the order number, return and exchange card, and explain your reason. We will process your request within 2 working days.
Xiaotianzi reserves the right to inspect returned merchandise to determine if the item has been worn, used, or altered. If the returned garment cannot be resold, we will charge the customer's credit card for shipping costs and return the garment to the customer. Buyers pay for shipping to return the product to us, and all exchanges are subject to shipping costs.
Once the returned merchandise arrives, a refund will be issued immediately to the credit card on file.